Reviews

Corporate Office
12818 Firestone Blvd.
Santa Fe Springs, CA 90670
(562) 404 - 9300

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Home \ Reviews

Customer Reviews

Read the reviews of our customers or submit your review.

Hartwig Gerling
From Germany Sehr geehrte Frau Smith-Pauly, Ich möchte mich für den tollen Service in der Station Linden NY bedanken. Das Fahrzeug war absolut Spitze!, sodass wir unseren Urlaub (28 Tage) sehr genossen haben. Die Urlaubsplanung für das nächste Jahr ist nicht mehr weit. Es wäre toll, wenn wir bei der nächsten Buchung wiederum ein solches Fahrzeug erhalten könnten. Aus dem warmen Deutschland recht herzliche Grüße Mit freundlichen Grüßen hartwig gerling
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Thomas Bacon
Burning Man 2008 We are back from Burning Man and collectively want to thank El Monte RV for outstanding delivery, service, crisis management and thoughtful, responsive assistance when needed. I know that you are learning your way through the delivery of RVs to Burning Man, a very difficult and challenging environment. The initiation, contracting and set up went perfectly, when we had a self imposed problem on the Von's food delivery, El Monte stepped in and fixed OUR problem. The vehicles arrived on time, stocked, set-up and ready to go. We had three problems come up during our stay: 1. Water: The water tank valve on one vehicle was turned the wrong way at delivery and 85 gallons of water disappeared into the desert. El Monte showed up in the middle of the night with 85 gallons of water to refill the tank. Amazing! 2. Fuel: One vehicle was delivered with less than a full tank of gas, and constant use of the generator resulted in our need for more gas. El Monte sent a driver, drove it to the nearest filling station, and returned with full tanks. 3. Rest Rooms: The rest room system constantly backed up. El Monte showed up, fixed the issue and left us with a "snake" so we could self-help on that issue in the future. Every single El Monte RV person we came in contact with was courteous, thoughtful, polite, creative and responsive. El Monte was an outstanding experience for us at Burning Man and we hope you keep providing the senice. As we know it can't get harder than Burning Man, your service has opened our minds to possible remote deliveries, or to provide extra rooms at ranch vacations in the future. Thank you very much, Tom
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Giles Neilson
A big thank you! A big thank you to Candy and the team at El Monte RV Orlando, you made our trip to Florida a success. Your fantastic motorhome and service made it easy for us to enjoy the sights as we made our way around the state and turned our holiday into a real adventure. We are more than happy to recommend your company to all our friends for any future trips, Wishing you all the best in the future and thank you again for looking after us so well. Giles, Jeanette, Joseph and Olivia Neilson. Manchester, UK.
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Dennis Yee
Another great summer vacation Thank you for another great summer vacation. Your staff at Las Vegas was efficient and courteous and the motorhome we rented worked perfectly. The kids loved every moment and mile.
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Jeff Karnes
An absolutely great time! We had an absolutely great time on our first RV adventure and are ready to do it again sometime! Thanks for setting us up so nicely – the RV was great, the staff in Las Vegas was fantastic and, of course, the National Parks were phenomenal. I appreciate you looking after us so well!
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Huub Coenen
A superb vacation! 7/25/07 - Returned from a superb vacation in one of your RVs only last Monday!
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Jenifer Cohn

A truly memorable trip

Dear El Monte RV,

We would like to thank you for making our first motorhome experience a truly memorable one. A friend told us about El Monte RV and said that they are reliable and clean. We were so pleased with the rental, the comfort and ease, that we plan on doing this again in the future. We have now decided to possibly purchase a motorhome in the next few years because we had such a wonderful time. We are already looking at the calendar to see when we can get away. Next time, we want to try one a little bigger.

First, we would like to thank Elizabeth Nunez for our reservation and update. She explained the different rentals to help us decide what we needed and sent us confirmation quickly. Because the pickup location moved from Oxnard to Ventura, she called us to let us know and re-emailed the contract and other documents to recheck. It was great communication on her part. She was helpful and friendly. Elizabeth is a true asset to El Monte RV.

Secondly, we would like to thank the friendly owners and staff of H&H RV Repair and Storage in Ventura. Customer service is everything, and they sure have the best. Everyone there was so helpful and did their best to get us on the road quickly to start our vacation. They reviewed all areas of the motorhome and gave us advice/suggestions for us first-timers. We were there 45 minutes and felt like we had new friends. We believe your move to Ventura, to this location for RV pickups, was a great one.

We look forward to our next rental. Thank you again for everything.

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Christine Graham
An Outstanding Employee that Deserves a pat on the back (and maybe a raise!! ) I wanted to bring to your attention an employee of yours that has made my experience with El Monte RV a total pleasure! This employee is Sahara Brown. I've spoken with her a couple of times regarding the reservation of my RV for my upcoming weekend vacation and both times I've spoken to her she's been positive, helpful, and truly a customer focused employee. Her ability to make my experience with El Monte RV a truly positive experience was outstanding. Too often when being a customer on the phone - the individual assisting you forgets that the person on the other side of the phone is the customer and is making their payday. Sahara put me, as the customer first! It's such a pleasure to have worked with her on my reservation. Being in the customer service role myself - I know what exceptional customer service is and Sahara is a pro at it! Many times we focus on the negatives and don't praise or recognize the positives. In this case - I'd like to recognize Sahara's performance as truly outstanding. Thanks to Sahara - I'll always use El Monte RV for my vacations and will tell all my friends who may be looking for an RV to use El Monte because they employ individuals who put the customer first. GREAT JOB SAHARA! YOU DESERVE A RAISE!
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Mark Oxley
Many Thanks! My wife and I have just returned from our honeymoon spent touring California and we wanted to pass on our sincere thanks to everyone at El Monte RV for making it such a great trip. The staff at the Dublin depot in particular, were fantastic, most helpful and reassuring throughout and helped make the whole experience unforgettable. We can't wait to come back again and are already thinking about our next trip!
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Ross Charnock
Many thanks for another fantastic time! I have rented from El Monte RV almost every year since 1996 and just want to say that the service and the vehicles are excellent and totally unrivalled. I have had many vehicles over the years, all excellent, and been all over the US from NYC to Los Angeles, from Los Angeles to Orlando and many places in between. El Monte have helped massively to make the vacations memorable and trouble free with no exceptions. I do not hesitate in recommending them and if you are thinking about using El Monte RV for your next Vacation, don't think, do it, you will not regret it at all...many many thanks for numerous fantastic times and many more to come too, 2007 is already booked, 2008 won't be far behind!
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