Renter and all drivers must be a minimum of 21 years of age.

Renter and all drivers must be a minimum of 21 years of age with a permanent, valid driver’s license (temporary replacement or provisional license not accepted) from country of residence and and current identification.  An International Driver's license translation is required if the original license doesn't have an English translation.

Yes, all of our vehicles are equipped with one tether anchor for a child seat. All other seats are equipped with a lap belt only.

Yes, customers are encouraged to provide their own child or booster seat.

Traveling into Death Valley is not permitted between June 1 - September 30 due to the high heat. Traveling on any private, gravel, dirt, fire or logging road and other non-public roads, beaches, etc. is not permitted. Traveling in or through the inner cities of New York, Montreal and Quebec City (Canada) is not permitted.

Yes.  Current passport or "Real ID" are required, and if you're travelling to Mexico, you must purchase our Mexico Auto Liability Insurance (MALI).  Please be advised that in the unlikely event of a breakdown in Mexico, that Roadside support is not available while in Mexico. In addition, there are certain parts of Canada that do not provide assistance.

Traveling on any private, gravel, dirt, fire or logging road and other non-public roads, beaches, etc. is not permitted.

Death Valley: Traveling in or traversing Death Valley is not permitted in July and August. In May, June and September travel is permitted, however, customer is fully responsible for all mechanical problems and/or towing or vehicle recovery costs. Ground temperatures can reach 140º F or 60º C. During July / August clients may be required on pick up to sign and acknowledge these restrictions.

No, travel through Manhattan is not permitted. In addition, you are not allowed to travel through the Holland Bridge that connects Lower Manhattan to Hudson square.

Winterization of the motorhome's water system is required in below-freezing temperatures to prevent damages to the water pump, water tank, water lines, water filter, water heater and holding tanks. Damages to the plumbing system due to the lack of winterization are the renter's liability. Vehicles picked up from DEN, NYC, NYL, ORD, SEA & SLC are always winterized between October 31st and March 31st. Depending on weather conditions this period may be longer. Vehicles out of other rental locations may be winterized as well, depending on outside temperatures. Renter can pay a fee to have the vehicle de-winterized (may not be available if local weather conditions are too severe). Vehicles picked up at locations where the vehicle is not winterized can pay a fee to have it winterized (may not be available at all locations).

Travel in summer months and/or in extreme temperatures can strain motorhome systems such as roof and dash air conditioners, generator and refrigerator. We maintain our motorhome fleet to accommodate all weather conditions; however, clients should be made aware that performance of motorhome systems under extreme conditions cannot be guaranteed. Roof A/C units will only cool the interior of the motor home up to a maximum of 20 degrees cooler than the outside temperature.

Yes, most of our locations rent GPS at $95 + tax per rental.

Yes, all of our vehicles are equipped with a generator.

Customers may provide their own bedding or rent a Personal Convenience Kit. Personal Convenience Kits include the following: Blankets; Sheets; Pillow; Pillowcase; Hand Towel; Bath Towel; Wash Cloth; Dinner Plate; Silverware Set (Fork, Spoon, Knife); Saucer (Salad Plate); Coffee Cup. To purchase a Personal Convenience Kit, simply request one at time of reservation or contact a helpful Customer Service Representative to add this to your reservation. 

The Cost for Personal Convenience Kits varies by Travel Dates and Pick Up Location: Pick up and/or Drop Off in Glamis, Chicago, Miami, Sacramento, Salt Lake City, San Diego, Santa Cruz and Victorville: $99/pp

All other locations: Pick up before 1 April 2025: $55/pp - Pick up on or after April 1, 2025: $59/pp

Customers may provide their own cooking equipment or rent a Kitchen Convenience Kit. Kitchen Convenience Kits include the following: Water Pitcher; Corkscrew, 1 qt. Sauce Pan Platter, Pan Covers, Dutch Oven; 4pc Cutlery; Dust Pan, Frying Pan, Bottle Opener, 2 qt. Sauce Pan; Dish Towels; Potato Peeler; Kettle, Mop; Clothes Hangers; Strainer; Salad bowls; Bucket; Broom. To purchase a Kitchen Convenience Kit, simply request one at time of reservation or contact a helpful Customer Service Representative to add this to your reservation. Cost for Kitchen Convenience Kits is $130.

Yes, pets are allowed in our motorhomes.  There is no charge to bring your pet, however, a cleaning fee or damage fee may be applied at return if the motorhome is brought back in unclean condition or because of the pet or any damages caused to the interior because of the pet.

Yes, all of our motorhomes are equipped with air conditioners.

Yes, El Monte RV permits towing, however the following limitations apply. 

Please review carefully and adhere to these restrictions regarding towing. 

Object being towed cannot weigh more than 1,500 pounds maximum. Small utility, motorcycle (capacity of 2 bikes) and single axle enclosed trailers no larger than 5ft x 8ft are usually less than 1,500 pounds. 

Only one object may be towed at a time and the combined length of motorhome and object being towed cannot exceed 65 feet. 

Towing is allowed with all unit types, except for the class B.  

NO towing for one‐way rentals. 

Towing fee is $25 per night.

Our motorhomes are equipped with a 2" x 2" square receiver and Bargman 7‐way plug. Customer will need to provide the ball & mount and plug adapter for the towed object. We neither carry nor provide the ball & mount or adapter, nor do we assist in the rental of these items.  

IMPORTANT: El Monte RV provides no collision or liability insurance nor VIP coverage for damage to the towed object or third-party injury or damage inflicted by the towed object, under any circumstances

Yes, you must call the branch number 1 to 2 days before your rental to schedule a pick u time. Also don't forget to do the online Self Check In asap after booking. Pick up times are 1 to 4pm during weekdays and depends from location to location on weekends (contact your pickup location for weekend pick up hours).

(1) Current driver's license. The license must not expire during the rental period. Any additional drivers to be added on the contract must have their current driver's license as well and must be present at pickup.  Temporary licenses are not acceptable.  No special license is required to drive our motorhomes, but a translation of your non-English license is required in addition to the original license.

(2) A major credit card with sufficient available credit to cover the deposit, as well as any open balances.

Yes, the main renter and all additional drivers have to be present on pickup of the motorhome. A family member or friend cannot pick up the RV on your behalf. The person who is on the contract as the primary renter must be present at time of pick-up

Vehicle pick-up is between 1 and 4pm, depending on vehicle readiness (different times on weekends for some locations, contact your pickup location for weekend pick up times). Please allow 1-2 hours for pick up procedures. However, make sure to call your pickup location 1 to 2 days before the rental to schedule your pickup time. Make sure to arrive at least 1 hour before closing time.

We provide a library of helpful videos and an orientation covering the most important aspects of the RV.

Renters should expect to pick up the rental after 1 pm based on vehicle readiness, calling ahead to confirm your pick-up time is required. Pick up times could be different on the weekends, please contact your pick up location.

Call the pick-up location 1 to 2 days beforehand to arrange a vehicle pick-up time.

Renters must arrive at the pick-up station no less than one hour before the rental station’s official closing time.

There is no refund if client picks up later than the booked day of departure.

Renters should allow 1-2 hours after arrival for vehicle orientation and rental contract processing.

Unfortunately, we can not accommodate after-hours pick-ups. Renters arriving after-hours will be required to pick up their RV the next day the office is open.

All motorhomes have to be picked up and returned at the rental station. A few locations offer delivery and pick up for a fee. Please inquire with our reservations team for more information around delivery/pick up.

We recommend that the renter stores luggage in the RV (soft-sided or collapsible bags, especially for the class B are the best since they don't take up much space). 

Yes, at selected locations. Parking is $15 per night. Not every location has overnight parking for renters available, so please call-in advance to check. If you choose to leave your vehicle, it is at your own risk. We have a Vehicle Storage Agreement Form for you to fill out, so we are not liable.

Please click on the link for more information. Apply for ESTA no later than 72 hours before departing for the United States

https://esta.cbp.dhs.gov/

Vehicle return time is between 08:00 and 10:30. Penalties are charged for late returns without prior authorization.

Yes. If you are unable to do so, you will be charged the then-current rate for this service.

Yes, we require the RV to be returned with empty grey and black water tanks and free of trash. Failure to empty the grey and black water tanks and removal of all trash will result in additional charges.

The RV will be inspected upon return and therefore cannot be returned prior to the location operating hours.

Prior to returning the RV, the renter is responsible for emptying the grey and black water tanks, removing all trash and refueling. Gasoline must be filled to the same level as it was upon pick-up, usually this is completely full. Kitchen equipment should be clean, and the floor should be swept.

Kitchen and Personal convenience kits must be returned with the vehicle. Some locations provide bins to deposit these items, or you may leave them in the units.

No. Clients who return the rental vehicle to any location other than the one booked and confirmed without prior authorization or who abandon the rental vehicle will be charged a recovery fee and penalty. A few select locations offer delivery and pick up for a fee when booked in advance. Please inquire with our reservations department for more information about delivery and pick up service.

Yes, we provide 24/7 On Road Care assistance. The toll-free phone number and email address will be on your rental contract and the RV key tag.

In the event of a mechanical problem requiring repairs over $100 clients must call El Monte RV’s On-The-Road Care team for authorization.

In order to be eligible for any lost-use refund during the rental period, the renter must contact El Monte RV’s On Road Care team and start a Customer Service Log with them and must have followed all instructions, self-help tips, and/or recommendations for repairs.

Please follow the instructions found in the glovebox. This includes getting a police report and contacting our On Road Care Team within 24 hours.

Motorhome Awnings extend from the Passenger side of the RV to provide protection from the weather. To use the RV Awning you must be parked with parking brake on, have your AUX Battery turned on, keys out of the ignition, and there will be a button by the entry door for the Awning. MAKE SURE THE AWNING IS CLOSED BEFORE DRIVING - KEEP THE AWNING CLOSED IN HIGH WINDS.

Fresh Water: This connection is used to fill the freshwater tank. You have to use the Water Pump to use water from the freshwater tank. City Water: This connection is used at the campground, city water does not fill your tank, and you must have the Water Pump OFF when using City Water-- Santi Flush: This connection might not be labeled, it is used for washing the Black Waste Tank with clean water. We advise not to drink water from the freshwater tank.

The RV has two electrical systems that power different appliances in the RV. The 12 volt system is powered by the Aux Batteries. The batteries can be charged by running your Engine, Generator, or plugging into Shoreline Power. Never use the Generator while you are plugged into Shoreline. The Aux Battery is used to start the generator, while the generator is running it will charge your batteries and power the 110 volt appliances. The 110 volt system is powered by the Generator or plugging into Shoreline, the 110 volt is not stored in any way.

If the 12 Volt system is not working, make sure your Aux Battery switch is turned on by the entry door and charge the battery for at least 30 minutes, you should check the battery level every 6 hours and charge when necessary. If the 110 volt is not working, check the circuit breakers on the Generator or Shoreline connection, and in the fuse box located on the bed frame or dinette bench frame.

GFI Outlets have a built in circuit breaker to protect the system if too much power is used. If your outlets are not getting power and you are using Generator or Shoreline power, the outlet in the bathroom will have the reset buttons to reset all of the outlets in the RV.

There will be a “TEST” Button and a “RESET” Button at the center of the plug. Push “TEST” first then “RESET”. If this does not work then you should check the circuit breakers on the generator or the campground shoreline post.

The Furnace uses Propane (LPG) and the Aux Battery (12 volt) to heat the living space of the RV. The Furnace uses a lot of electricity and can drain your Aux Battery, it is important to check the battery level every 6 hours and charge when necessary. The Furnace will only blow air out of vents near the floor, it does not blow out from the ceiling. If the ceiling vents blow out air with the Furnace then you need to set the fan to “Auto”. If the Furnace is blowing Cold air then make sure you have propane and the tank valve is open. If the Furnace does not turn on, make sure your AUX battery is on and charged, you can also check the fuse box for a “Furnace” or “Appliance” fuse.

Smaller vehicles will have the thermostat near the bed, the top lever is used to turn the furnace on, the bottom lever is used to adjust the temperature control. The top “On/Off” lever can be hard to move so do not be afraid to push it hard to the left. For the furnace to be On, the lever must be straight up and down. For the Furnace to be Off the lever must be towards the right.

You may have a different type of Thermostat with only one lever on the top. Slide to the left turns it off, and to the right adjust the temperature until the furnace turns on.

Larger Class C RVs may have a digital thermostat. Pushing mode once will take you to the fan controls, push up or down with the arrows to adjust. Pushing mode again will take you to the Furnace and Air Conditioner settings. If the temperature does not adjust higher than 34 degrees then push the two arrow buttons together to change it from Celsius to Fahrenheit

The Refrigerator uses the Aux Battery to turn on the refrigerator and either Propane or 110v to keep your food cold. There are two settings, “gas” and “auto”, on the gas mode the refrigerator will use the propane (LPG) to cool, on “auto” it will switch between the propane and the 110v depending on what is available.

Dometic Refrigerator controls: The "gas” button selects between propane or auto, if the button is pressed in then the fridge is on auto and the “auto” light will be lit. If the check light is lit then there is an issue, check your propane, light the stove to bleed air from the propane line and turn the refrigerator off and on again. The light should go away. 

Norcold Refrigerator controls: The “mode” button allows you to select between propane, 110v only, or auto. The “A” means the refrigerator is on Auto, the “plug” icon indicates the refrigerator is using 110v, if the 110v is turned off then the “A” will stay lit but the plug will not be lit and an Icon of “liquid” indicates Propane. 

• The Green light indicates the refrigerator is working properly. 
• The snowflakes indicate the temperature setting, more snowflakes mean the refrigerator will get colder. 
• The “plug” icon indicates 110v mode and the refrigerator will only use the 110v to cool. 
• The red light indicates the refrigerator is not cooling, if on 110v, check your circuit breakers, if on gas, check your propane level and that the tank is open. Try turning the refrigerator off and back on.
• The “liquid” icon indicates the refrigerator is only using propane and will not switch to 110v if you run out of Propane, this will only happen when on “Auto”

IMPORTANT NOTES FOR REFRIGERATOR OPERATION 

• The RV must be leveled when parked for the refrigerator to operate, failure to level the RV can cause major failure of the refrigerator. 
• The Refrigerator takes 6 hours to cool down and must be empty for it to reach the proper temperature, then you can load your food. Do not overload the refrigerator! There must be space between items for proper airflow. 
• Never put hot food or drinks in the refrigerator. 
• Avoid opening the door unnecessarily, this will cause the refrigerator to struggle to stay cold. 
• Manufacturers are now switching over to 12V fridges. Always make sure you keep your batteries charged when dry camping.

The side view mirrors need to be adjusted by hand. You will need to loosen a screw to move the mirror head, then tighten the screw to secure the mirror head. Tools Needed: 3/16 Hex Wrench

Our RVs have dual rear tires, meaning there is two tires on each side for the rear. To check air pressure or inflate these tires, you will need to remove the plastic wheel cover. Look through the holes to find the valve stems, there will be one for each tire. The valve stems will always be diagonally across from each other. The inner tire valve stem will be facing towards you, the outside tire valve stem will be facing in towards the RV. Therefore you need an inflator with fittings on both sides (pictured below)

Tire inflation specifications can be found in the driver door frame. If you have trouble checking, or filling the tires, you can stop by a tire shop or truck rest stop for assistance.

Pull the Gear selector towards you, and move it up or down to select a gear. The button at the end of the selector is for “Tow Haul”, this is only needed when towing a trailer behind the RV.

You can select between 7 different gears.

“P” = Park, the transmission is in neutral and the wheels are locked from moving

“R”= Reverse, to drive backwards

“N”= Neutral, the engine will not move the RV but the wheels are free to move

“D”= Drive, the transmission will automatically change between 1st and 4th gear and Overdrive (Overdrive is like a 5th gear)

“4” The transmission will automatically change between 1st and 4th gear, but will not go into overdrive.

“2” The transmission will not go higher than 2nd gear.

“1” The transmission will not go higher than 1st gear

Gears “1” and “2” are recommended to use when driving up or down a hill. This will reduce the need to use the brakes, as the transmission will naturally slow the vehicle down.

All El Monte RV Vehicles use unleaded Gasoline only, NEVER USE DIESEL FUEL. Any octane 87 or higher is okay to use for the RV. Some states have 85 octane but this is not recommended to use.

Remember when you return the vehicle, it must have the same Gasoline level as when you picked it up.

It is recommended to stay at a campground. Information can be found here: https://www.gorving.com/get-started/find-a-campground

Dispersed camping is generally legal in the United States on public lands, as long as you follow certain guidelines.

Campgrounds in the United States are extremely popular vacation destinations, especially during the summer months. To ensure that you have a fun and stress-free vacation it's highly recommended that any campground reservations be made as early as possible.

The self-contained RVs and motorhomes we rent provide clean, private restroom facilities and convenient kitchen space. Those handy features, though, create the need to empty your RV’s wastewater tanks from time to time. If you’ve spent many hours in an RV, you know it’s essential to learn the locations of RV dump stations along your route.

That’s why we provide this link to a handy RV dump station locator. While we don’t control the information provided there, and so can’t guarantee it, we do know that it’s been extremely helpful to our customers.

Not only does RVdumps.com provide an online directory, by state, of dump stations, it also gives RVers great tips on dump station courtesy, proper handling of waste water and a step-by-step guide to emptying your grey and black wastewater tanks.

If you’re completely new to RV travel, let us give you our top five facts about RV wastewater:

• The grey tank holds “soapy water”, from your kitchen sink, bathroom sink and shower.
• The black tank holds “wastewater” from your RV toilet.
• If you empty your grey tank after your black tank, it helps rinse the solid waste from your drain lines.
• Wearing rubber gloves is highly recommended when handling wastewater equipment!
• Water storage tanks must be emptied before returning the RV or you will be charged.

Since we strive at El Monte RV to encourage RV etiquette, we urge all our renters to practice the golden rule. Nothing worse than driving up to a filthy dump station with your wastewater tanks at capacity!

Cleaning up spills, spraying down the area and following the rules for what’s allowed in the holding tanks makes life easier for everyone.  It’s an unfortunate fact that messy RVers can cause dump station operators to close down.  Let’s help keep dump stations free, safe and open by practicing common courtesy while we’re there!

We’ve provided a couple of resources for you to find RV dump sites. Be sure to visit one of these sites for a location at which to empty your tanks.

RVdumps.com

Sanidumps.com

It can make all the difference in ensuring a pleasant journey. Whether returning your unit at the end of an RV rental, or simply needing to empty your tanks, we know you’ll find this handy directory helpful.

Yes. Please click this link for more information: 

https://www.interstate-guide.com/toll-roads/

Tolls costs and payment methods vary throughout the country, some accept cash and/or credit and some toll-roads only accept charges made through prepaid accounts. We recommend that you research your travel plans in advance and prepare to pay for tolls based on the individual toll-plaza requirements.

El Monte RV is committed to responsible travel. For information on our Travel with Heart program and tips on how you can reduce your environmental impact when travelling visit our Responsible Travel Program page.

1. Please call our corporate reservation department at 1-888-337-2214

2. Make your reservation online at elmonterv.com

3. Call or visit your local rental office

You must be at least 21 years of age to rent a motorhome.

Yes, however they must be present at the time of pickup and have a valid drivers license that will not expire during the length of the motorhome rental contract. Additional fee may apply at some locations.

You can rent for 1 or 2 nights but a minimum 3 night charge (or more) will apply.

Sorry, no refund for early returns or late pick up.

Motorhome rental is calculated by night, not by day, just like a hotel rental. Vehicle Pick-up Time is in the afternoon after 1 PM based on vehicle readiness and staffing. The Vehicle must be returned by 11 AM.

Sorry, no unlimited mileage is available.

Yes, it costs 37 cents per mile traveled.

When you make your booking, you can choose our 100-mile pack for $32.00. Additional miles will be charged per mile upon return.

One-way fees range from $200 to $750 depending on the drop off location.

This is a state-imposed fee that guests can pay during Self Check In, or Pickup. 

Colorado Road Safety Fee: $2.23/ day ($66.90 max)

Colorado Congestion Impact Fee: $3/day ($90 max)

Starting January 1,2025, the daily rental fee for motor vehicles in Colorado will be $5.23. This includes a $2.23 daily rental fee and a new $3 congestion impact fee. 

The security deposit for recreational vehicle rentals is a $1,500 hold on a major credit card (non-debit).

Debit cards can be used to pay for the balance due; but not for the Security Deposit.

Stored Value/Pre-paid Cards and Gift Cards are not accepted for payment of Rental charges or for the Security Deposit.

We require that all units be returned in a clean condition. Failure to do so will result in a $50 per hour cleaning fee which will be assessed upon return should the unit be unclean.

Before you hit the road, make sure you check out our RV bargains. Your vacation gets even better when you get a great deal. At El Monte RV, we want to help you plan the perfect trip and save money too! Special Deals can be found here.

To secure your booking, we require a $300 deposit/ down payment.  This goes toward the cost of your rental once the amount is paid in full. A higher deposit/down payment may apply for bookings during event dates.

This is fully refundable if you cancel your booking within 48 hours, providing travel is more than 7 days away. If you cancel after this time, this deposit is non-refundable.

If you make a reservation for pickup within 7 days, we require full payment to secure your booking.

If you make a booking for travel more than 30 days in the future, we are pleased to offer you a 2.5% discount on the value of the booking when you choose to pay the full value of your booking.   Please note, this discount only applies to products added at time of the initial booking.

If you are booking to travel within 30 days, we give you the option to pay in full, but no “Pay in Full” discount is offered. 

If you are making a booking for pickup within 7 days, full payment is required to secure your reservation.

We require a $300 deposit, or down payment to secure your reservation.   This goes toward the cost of your reservation when full payment is made.

When you pick up your rental RV, we take an authorization from your credit card of $1500 to cover any damages that may occur while the vehicle is in your care.  This is usually not a charge to your credit card, and the funds will not be taken from your card unless damages actually do occur.

To help ensure your pickup experience at our location runs smoothly, we require full payment 7 nights before your pickup date.  Payment can be made in our secure Self Check in portal. https://elmonterv.sci.thlonline.com/

RLI is Primary Third Party Liability Insurance up to the required financial responsibility limits. So if the renter accidentally damages someone else's property or injures someone with the motorhome, then the renter is protected from the claim up to the state minimums of whatever state the accident occurs in.

Supplemental Liability Insurance (SLI) starts where Primary Third Party Liability Insurance ends. SLI is Additional Third Party Liability Insurance which increases the protection against Third Party Liability claims up to $500,000 once the state minimums have been met. So if the renter accidentally damages someone else's property or injures someone with the motorhome, then the renter is protected from the claim up to five-hundred-thousand USD.

VIP Coverage reduces the Deductible to $1,500 Per Occurrence of accidental damage to the motorhome (conditions and exclusions apply). If new damage occurs during the rental period, then the renter would be responsible to pay up to $1,500. Without VIP the renter would be responsible to pay the full cost of repair and down-time until unit is repaired.

The optional VIP Plus Upgrade is not mandatory. VIP Plus reduces the Renter’s financial responsibility for covered physical damage (exclusions apply) to the Rental Vehicle to $0.VIP Plus Upgrade is not an insurance and only reduces the financial responsibility of the renter if the rented vehicle is damaged or stolen.

Please contact our Reservations department in order for them to check if this would be possible based on availability. A round trip rental changed to a one-way rental will inquire one-way drop fees (if available). Changing drop off location cannot be guaranteed possible. Unauthorized drop offs at a different location will result in penalties.

Yes, you may make changes to your RV type based on availability. Please be aware that any changes to your reservation may result in additional costs. Please contact our Reservations for any changes to your booking.

Bookings made and cancelled within 48 hours free of charge, providing the intended travel is more than 7 days away. 

In other circumstances, the reservation deposit/ downpayment is not refundable in the event of cancellation. 

Please contact our Reservations department if you want to extend your rental to see if this is possible based on availability. There is no refund on unused rental nights if you return the RV early.

Chairs are available for rent at select locations. Please confirm availability with a Customer Service Agent or by contacting the branch directly.

Toasters are available to rent at select locations. Please confirm availability by contacting the branch directly.

Coffee Makers are available to rent at select locations. Please confirm availability with a Customer Service Agent or by contacting the branch directly.